8basa Privacy Policy — How We Handle Your Personal Data
This Privacy Policy explains what personal information 8basa collects from users in Bangladesh, how that information is used, and the rights you have over your own data.
Last updated: January 2026
Overview
Introduction and Scope
8basa ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access and use the 8basa platform, including its website, mobile interface, and all associated services. This Privacy Policy ("Policy") describes how 8basa collects, processes, stores, and shares personal information in connection with the operation of its online casino and sports betting services. This Policy applies to all users of 8basa regardless of the device or method through which the platform is accessed.
By registering an account with 8basa or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should discontinue your use of the 8basa platform. Questions about this Policy or your personal data may be directed to [email protected].
Our Commitments
Privacy at a Glance
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SSL Encryption
All data transmitted between your device and 8basa is protected by SSL encryption to prevent interception.
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No Data Sales
8basa does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.
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Right to Deletion
You may request deletion of your personal data subject to legal retention obligations. Requests are processed within 30 days.
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Data Access
You have the right to request a copy of the personal data 8basa holds about you at any time via support.
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Secure Storage
Personal data is stored on secured servers with access controls, firewall protection, and regular security audits.
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Contact Us
For all privacy-related queries, contact [email protected]. We respond to all data requests within 30 days.
Section 1
Information We Collect
8basa collects personal information from users in the following categories. Collection occurs at the point of account registration, during the KYC verification process, through ongoing use of the platform, and through automated technical means during browsing sessions.
1.1
Registration and Identity Information
When you create an account with 8basa, we collect your full name, date of birth, residential address, email address, and mobile phone number. If you proceed through KYC verification, we additionally collect government-issued identification document details (such as a National ID card number or passport number) and, where required, proof of address documentation. This information is collected for the purposes of identity verification, account management, and compliance with applicable anti-money laundering obligations.
1.2
Financial and Payment Information
8basa collects information necessary to process deposits and withdrawals. This includes the mobile wallet numbers (bKash, Nagad, Rocket, Upay) or card details used for transactions, transaction amounts, and transaction timestamps. 8basa does not store full card numbers or CVV codes. Payment processing is handled through secure third-party payment processors who are contractually bound to handle your data in accordance with applicable data protection standards. We retain transaction records for a minimum of five years in accordance with financial record-keeping obligations.
1.3
Gameplay and Betting Activity
8basa logs gameplay and betting data associated with your account, including the games played, bet amounts placed, outcomes, win and loss records, session durations, and responsible gaming tool usage. This data is used for account management, dispute resolution, bonus eligibility assessment, fraud prevention, and the improvement of our platform. Aggregated and anonymised gameplay data may be used internally for analytics purposes.
1.4
Technical and Device Data
When you access 8basa, our systems automatically collect certain technical data including your IP address, device type and model, operating system version, browser type, referring URL, pages visited within the platform, and session timestamps. This information is used for security monitoring, fraud detection, technical troubleshooting, and platform optimisation. We do not use IP address data to identify users by name; it is used solely for security and operational purposes.
Section 2
How We Use Your Information
8basa uses the personal information it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes described below without first obtaining your explicit consent.
2.1
Account Operation and Service Delivery
Your registration and identity information is used to create and manage your 8basa account, process your deposits and withdrawals, deliver game and betting services, handle customer support queries, and send you service-related communications such as transaction confirmations, account security alerts, and changes to platform terms or policies. These uses are necessary for the performance of the contract between you and 8basa and cannot be opted out of while your account remains active.
2.2
Identity Verification and Fraud Prevention
8basa uses identity and financial information to conduct KYC checks, verify the age and identity of account holders, detect and prevent fraudulent activity, and comply with anti-money laundering obligations. This processing is based on our legal obligations as a platform operator and the legitimate interest of preventing financial crime. Verification checks may involve the use of third-party identity verification service providers who process your data under strict confidentiality obligations.
2.3
Responsible Gaming Compliance
Gameplay and session data is used to monitor for indicators of problem gambling behaviour, to enforce deposit limits and self-exclusion restrictions applied to your account, and to assess whether responsible gaming interventions may be appropriate. This processing is in the legitimate interest of protecting users and fulfilling our responsible gaming obligations. Data processed for responsible gaming purposes is handled with heightened confidentiality and is not used for marketing.
2.4
Platform Improvement and Analytics
Aggregated and anonymised usage data, technical data, and gameplay data may be used by 8basa to analyse platform performance, understand how users interact with the platform, identify areas for technical improvement, and develop new features or services. This processing uses data in an aggregated form that does not identify individual users and is carried out in the legitimate interest of improving the quality of the 8basa service.
Section 3
Sharing Your Personal Information
8basa does not sell, rent, or trade your personal information. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
No Data Sales — Ever
8basa has never sold user data and will not do so in future. Any third-party sharing is strictly limited to service delivery purposes (payment processing, identity verification, fraud prevention) and is always subject to binding contractual data protection obligations on the receiving party.
3.1
Service Providers
8basa engages trusted third-party service providers to assist with the operation of the platform. These include payment processors (who handle bKash, Nagad, Rocket, Visa and Mastercard transactions), identity verification providers, game content providers (such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi), customer support software providers, and data hosting and security services. All service providers are required to process your data only on 8basa's instructions and in accordance with applicable data protection obligations.
3.2
Legal and Regulatory Obligations
8basa may disclose personal information to law enforcement authorities, regulatory bodies, or other governmental agencies where required to do so by applicable law, court order, or valid legal process. In such cases, 8basa will disclose only the minimum information necessary to comply with the legal requirement and, where legally permitted, will notify affected users of the disclosure.
3.3
Business Transfers
In the event that 8basa undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held by 8basa may be transferred to the acquiring entity as part of that transaction. In such circumstances, 8basa will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Policy, and will notify users of any material change to the handling of their data that results from such a transaction.
Section 4
Cookies and Tracking Technologies
8basa uses cookies and similar tracking technologies on its platform. Cookies are small data files stored on your device that help the platform function correctly, remember your preferences, and maintain your login session. 8basa uses the following categories of cookies: (a) Strictly Necessary Cookies — required for the platform to function and cannot be disabled (e.g., session cookies that keep you logged in); (b) Functional Cookies — used to remember your preferences and settings; (c) Analytics Cookies — used to collect aggregated data about how users interact with the platform, which helps us improve performance and user experience. 8basa does not use third-party advertising or retargeting cookies.
You can control cookie settings through your browser or device settings. Disabling strictly necessary cookies may prevent the platform from functioning correctly and may result in your inability to log in or complete transactions. Disabling analytics cookies will not affect your ability to use the platform. 8basa's use of cookies does not result in the transfer of your personal data to third-party advertisers.
Section 5
Data Security
8basa implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL encryption for all data in transit, secure server infrastructure with access controls and firewall protection, regular vulnerability assessments and penetration testing, staff access controls limiting personal data access to authorised personnel only, and incident response procedures for managing any data security events. No method of data transmission over the internet or electronic storage is completely secure; while 8basa takes its security obligations seriously and applies industry-standard protections, absolute security cannot be guaranteed.
If 8basa becomes aware of a data security incident that is likely to result in a high risk to the rights and freedoms of affected users, 8basa will take prompt steps to contain the incident and will notify affected users without undue delay where notification is required by applicable law. Notifications will be sent to the email address registered on your account. It is therefore important that you keep your registered email address up to date.
Section 6
Your Rights Over Your Personal Data
As a user of 8basa, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days.
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Right of Access
You have the right to request a copy of the personal data 8basa holds about you, together with information about how and why it is being processed.
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Right of Rectification
If you believe that any personal data 8basa holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
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Right of Erasure
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists. Note that certain data (such as financial transaction records) must be retained for minimum periods under applicable law and cannot be erased on request within those periods.
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Right to Object
You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling. Where you object, 8basa will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.
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Right to Data Portability
Where processing of your personal data is carried out by automated means on the basis of your consent or a contract, you have the right to receive a copy of that data in a structured, commonly used, and machine-readable format and to have it transmitted to another data controller where technically feasible.
Section 7
Data Retention and Protection of Minors
8basa retains personal data for as long as your account remains active and for such additional period as is required by applicable law or necessary for the purposes described in this Policy. Financial transaction records are retained for a minimum of five years following the date of the transaction. Identity verification documents are retained for a minimum of five years following account closure. Gameplay and session records are retained for a minimum of two years. Data retained solely for analytics purposes is anonymised before retention. When retention periods expire and no legal obligation requires further retention, data is securely deleted or anonymised.
8basa's services are strictly intended for adults aged 21 and above. 8basa does not knowingly collect personal data from individuals under the age of 21. If 8basa becomes aware that personal data has been collected from a user who is under 21 years of age, that data will be deleted as soon as reasonably practicable and the associated account will be closed. If you are a parent or guardian and believe that a minor has registered with 8basa, please contact us immediately at [email protected] so that we can take appropriate action.
Section 8
Changes to This Policy and How to Contact Us
8basa reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide notice to registered users via the platform or by email to the address registered on the account, with reasonable advance notice before the changes take effect. The date at the top of this Policy indicates when it was last updated. Your continued use of the 8basa platform following notification of a policy update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.
Privacy Contact
For all privacy-related enquiries, data access requests, correction requests, deletion requests, or objections to processing, please contact: [email protected]. Please include your registered username and a clear description of your request. We aim to respond to all data rights requests within 30 days of receipt.
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