Player Safety

Responsible Gaming at 8basa — Play Safe, Stay in Control

8basa is committed to providing a safe and enjoyable betting environment for all players in Bangladesh. Our responsible gaming tools and resources are here to help you stay in control at all times.

Our Commitment

Gambling Should Always Be Entertainment

At 8basa, we believe that gambling is most enjoyable when it stays firmly in the territory of entertainment. For the vast majority of our players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar — online betting on cricket matches, live casino games, and slots is a leisure activity enjoyed responsibly within a defined budget. We want to keep it that way for everyone.

Responsible gaming at 8basa is not just a policy statement — it is embedded in how we operate. We provide practical tools that give you direct, real-time control over your wagering activity. We monitor for behavioural patterns that may signal difficulty, and our support team is available 24 hours a day, 7 days a week to assist any player who feels their gambling may be getting out of hand. Gambling is never a way to earn income, recover losses, or solve financial problems. If you ever feel it has become that, please use the tools and support available to you on this page.

8basa is Strictly 21+ Only

All 8basa services — including casino games, live betting, slots, and crash games — are available exclusively to adults aged 21 and above. We apply age verification checks during the KYC process and reserve the right to request proof of age at any time. Any account found to be operated by a person under 21 will be immediately suspended and all associated funds will be handled in accordance with applicable rules. If you are a parent or guardian and suspect a minor may be using your device to access 8basa, please contact our support team immediately.

Safety Tools

Your Responsible Gaming Toolkit

8basa provides a suite of tools that you can activate through your account settings or by contacting our support team. These tools are free, effective, and available at any time. Using them is a sign of strength, not weakness.

💰

Deposit Limits

Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with.

⏱️

Session Time Limits

Receive alerts or automatic log-outs when you have been playing for a set duration, helping you manage time spent on the platform.

🚫

Self-Exclusion

Temporarily or permanently exclude yourself from the 8basa platform. Exclusions of 1, 3, 6, or 12 months — or indefinitely — are available on request.

🔕

Cool-Off Period

Take a short break from betting — 24 hours, 48 hours, or 7 days — without fully closing your account.

📊

Account History

Review your full deposit, withdrawal, and betting history at any time to maintain a clear, honest picture of your activity.

🆘

24/7 Support

Our support team is available around the clock. If you feel you need help, reach out — we will respond quickly and without judgment.

Step by Step

How to Activate a Responsible Gaming Tool

Activating any responsible gaming tool on 8basa is straightforward. Follow these steps to get a tool in place quickly.

Access the 8basa platform using your registered username and password. Ensure you are using a secure, private network.

Go to Account Settings

Navigate to the Responsible Gaming section within your account settings menu, where all available tools are listed.

Select and Configure Your Tool

Choose the tool you wish to activate — for example, a daily deposit limit of ৳2,000 — and confirm the setting. Limits take effect immediately and can only be tightened (not loosened) during the cooling-off period.

Contact Support if Needed

If you cannot find a tool in your account settings, or if you wish to request a self-exclusion, contact our support team at [email protected]. Self-exclusion requests are processed within one hour.

Know the Signs

Recognising Problem Gambling Behaviour

Problem gambling can affect anyone. It often develops gradually and can be easy to overlook at first. Being aware of the warning signs — in yourself or in someone you care about — is the first step toward getting back in control.

⚠️ If any of these apply to you, please reach out for help.

These signs do not mean you have a gambling problem for certain — but if several of them resonate with your recent experience, it is worth talking to someone you trust or contacting our support team. Early action makes a real difference.

Spending more money on gambling than you originally planned or can afford to lose.

Chasing losses — placing larger bets to try to recover money you have already lost.

Gambling with money set aside for essential needs such as rent, food, bills, or family expenses.

Feeling restless, irritable, or anxious when you try to reduce or stop gambling.

Lying to family members, friends, or colleagues about the amount of time or money spent gambling.

Neglecting work, family responsibilities, or personal health because of time spent gambling.

Borrowing money or selling possessions to fund gambling activity.

Self-Exclusion

Self-Exclusion: A Powerful Tool When You Need It Most

Self-exclusion is the most decisive responsible gaming tool available at 8basa. When you self-exclude, you are requesting that 8basa block your access to the platform entirely for a chosen period. During an active self-exclusion, you will be unable to log in, deposit, place bets, or receive any promotional communications. Any active bonus balances will be forfeited upon self-exclusion.

Self-exclusion periods available are: 1 month, 3 months, 6 months, 12 months, and indefinite (permanent until you formally request reinstatement after a minimum cooling-off period has elapsed). When your chosen exclusion period ends, reinstatement is not automatic — you must actively contact 8basa support to request access be restored, and a mandatory cooling-off period applies before reactivation. This is by design: it puts the decision firmly back in your hands.

How to Request Self-Exclusion

Email [email protected] with the subject line 'Self-Exclusion Request'. Include your registered username, your preferred exclusion period, and a brief statement of your request. Our support team will action your request within one hour and send a confirmation. During this process, please refrain from depositing or placing bets. If you are in immediate distress, state that in your email and our team will prioritise your case.

Safe Play Tips

Tips for Keeping Gambling Safe and Fun

Most players at 8basa enjoy betting as a pastime without any difficulties. Staying safe is largely about maintaining good habits from the start. Here are practical tips our team recommends.

Set a personal budget for gambling each week or month and treat it as the cost of entertainment — not an investment.

Only gamble with money you can genuinely afford to lose without it affecting your daily life or responsibilities.

Take regular breaks during gaming sessions and avoid playing when you are tired, stressed, or under the influence of alcohol.

Accept losses as a normal part of gambling — never chase a loss by increasing your bet size in an attempt to "win it back".

Balance gambling with other hobbies and social activities — cricket matches, music, family time, and community events are all great ways to enjoy free time.

If someone you trust raises a concern about your gambling, listen openly — sometimes an outside perspective is the most valuable signal.

Get Help

Reach Out — We Are Here to Help

If you feel that gambling has stopped being fun and has become a source of stress, financial pressure, or conflict in your life, please do not wait — get in touch with the 8basa support team today. Our staff are trained to handle responsible gaming conversations with empathy and discretion. No judgment, no pressure. Your wellbeing comes first.

8basa Responsible Gaming Support

Our support team is available 24 hours a day, 7 days a week. Whether you want to activate a tool, request self-exclusion, or simply talk through a concern, we are ready to help. All responsible gaming conversations are handled with complete confidentiality.

[email protected]

Remember: asking for help with gambling is not a sign of failure. It is a responsible, courageous decision — and the 8basa team will support you through it every step of the way.

Play Responsibly — Explore 8basa

Now that you know about our responsible gaming tools, you can enjoy the 8basa platform with confidence. Check our FAQ for common questions, or explore 8basa Casino for live games and slots.

View FAQ Explore 8basa Casino

🔞 21+ Only. Gambling involves real-money risk. Use our responsible gaming tools to stay in control. If gambling is affecting your life, contact [email protected] immediately.